Is Amazon Web Services a good company to work for as a Sr. CSM?

Sr. CSM professionals working at Amazon Web Services have rated their employer with 3.3 out of 5 stars in 18 Glassdoor reviews. This is a lower than average score with the overall rating of Amazon Web Services employees being 3.6 out of 5 stars. Search open Sr. CSM Jobs at Amazon Web Services now and start preparing for your job interview by browsing frequently asked Sr. CSM interview questions at Amazon Web Services .

Does Amazon Web Services pay Sr. CSM employees well?

Sr. CSM professionals rate their compensation and benefits at Amazon Web Services with 3.4 out of 5 stars based on 18 anonymously submitted employee reviews. This is 13.7% worse than the company average rating for salary and benefits. Find out more about Sr. CSM salaries at Amazon Web Services.

How happy are Sr. CSM professionals working at Amazon Web Services?

89% of Sr. CSM employees at Amazon Web Services would recommend their employer to a friend. This rating has increased by 52% in the past 12 months. Sr. CSM professionals have also rated Amazon Web Services with a 2.7 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.7 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at Amazon Web Services?

Software Engineer (894) , Solutions Architect (510) , Software Development Engineer (SDE) (483) , Cloud Support Engineer (408) , Software Development Engineer (343) , Account Manager (298) , Program Manager (194) , Cloud Support Associate (185) , Data Center Technician (182) , Cloud Support Engineer I (163) , Software Development Engineer (SDE) II (156) , Senior Solutions Architect (140) , Cloud Support Engineer II (133) , Cloud Engineer (128) , Account Executive (120)

What are the pros of working at Amazon Web Services according to real employee reviews?

"Pay is good for an intern and there’s a lot of room for growth because it’s a huge company" ((in 1205 reviews)); "It’s fun and the people are great" ((in 777 reviews)); "Learning is good and salary too" ((in 516 reviews)); "Their health benefits is good and their career choice is helpful to start a new career." ((in 511 reviews)); "Very generous with budget (if your team is performing well and the economy is great)" ((in 448 reviews))

What are the cons of working at Amazon Web Services according to real employee reviews?

"No work life balance and I don’t recommend If anyone looking for 9" ((in 924 reviews)); "Poor management can lead to unnecessary stress and even impact your standing within the company." ((in 423 reviews)); "You can get bad managers and or teams which can hinder growth and mental health." ((in 394 reviews)); "Poor leadership and will want to reach pip quota" ((in 242 reviews)); "Frequent layoffs without notice or explanation (employees encouraged to "focus on work" and not worry about layoff speculation)." ((in 236 reviews))

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Amazon Web Services Sr. CSM reviews

3.3

89% would recommend to a friend

(18 total reviews)

Matt Garman

55% approve of CEO

59% positive business outlook

Ratings by category

3.7

Culture & values

3.6

Career opportunities

3.5

Diversity & inclusion

3.4

Compensation and benefits

2.7

Work/Life balance

2.7

Senior management

Sr. CSM employees have rated Amazon Web Services with 3.3 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Sr. CSM professionals have a good working experience there. Amazon Web Services is rated in line with the average (within 1 standard deviation) by Sr. CSM professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

18 reviews

3.0

Jun 18, 2026

NA

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Good and bad, Good and Bad

Cons

NOt Good and bad, Not Good and Bad

4.0

Jun 14, 2026

Fast-paced environment with growth potential but bureaucratic issues

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Fast paced Growth opportunities Independence

Cons

Visibility, bureaucracy and reactive approach is making the entire process ineffective

1.0

May 13, 2026

Good learning opportunities, but weak culture and pay

Sr. csm

Recommend

CEO approval

Business Outlook

Pros

Good platform to learn and still have some smart people around.

Cons

The culture is sub par. The salaries are not competitive anymore.

Viewing 1 - 3 of 18 Reviews

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Amazon Web Services reviews FAQs

Amazon Web Services reviews Amazon Web Services Sr. CSM reviews

Amazon Web Services

Amazon Web Services Sr. CSM reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

NA

Fast-paced environment with growth potential but bureaucratic issues

Good learning opportunities, but weak culture and pay

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