Is Amazon Web Services a good company to work for as a Sr. CSM?

Sr. CSM professionals working at Amazon Web Services have rated their employer with 3.3 out of 5 stars in 18 Glassdoor reviews. This is a lower than average score with the overall rating of Amazon Web Services employees being 3.6 out of 5 stars. Search open Sr. CSM Jobs at Amazon Web Services now and start preparing for your job interview by browsing frequently asked Sr. CSM interview questions at Amazon Web Services .

Does Amazon Web Services pay Sr. CSM employees well?

Sr. CSM professionals rate their compensation and benefits at Amazon Web Services with 3.4 out of 5 stars based on 18 anonymously submitted employee reviews. This is 13.7% worse than the company average rating for salary and benefits. Find out more about Sr. CSM salaries at Amazon Web Services.

How happy are Sr. CSM professionals working at Amazon Web Services?

89% of Sr. CSM employees at Amazon Web Services would recommend their employer to a friend. This rating has increased by 52% in the past 12 months. Sr. CSM professionals have also rated Amazon Web Services with a 2.7 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.7 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at Amazon Web Services?

Software Engineer (894) , Solutions Architect (510) , Software Development Engineer (SDE) (483) , Cloud Support Engineer (408) , Software Development Engineer (343) , Account Manager (298) , Program Manager (194) , Cloud Support Associate (185) , Data Center Technician (182) , Cloud Support Engineer I (163) , Software Development Engineer (SDE) II (156) , Senior Solutions Architect (140) , Cloud Support Engineer II (133) , Cloud Engineer (128) , Account Executive (120)

What are the pros of working at Amazon Web Services according to real employee reviews?

"Pay is good for an intern and there’s a lot of room for growth because it’s a huge company" ((in 1201 reviews)); "It’s fun and the people are great" ((in 764 reviews)); "Learning is good and salary too" ((in 531 reviews)); "Their health benefits is good and their career choice is helpful to start a new career." ((in 516 reviews)); "Very generous with budget (if your team is performing well and the economy is great)" ((in 437 reviews))

What are the cons of working at Amazon Web Services according to real employee reviews?

"There is no work life balance and forget about long vacations" ((in 927 reviews)); "Poor management can lead to unnecessary stress and even impact your standing within the company." ((in 443 reviews)); "You can get bad managers and or teams which can hinder growth and mental health." ((in 395 reviews)); "Frequent layoffs without notice or explanation (employees encouraged to "focus on work" and not worry about layoff speculation)." ((in 246 reviews)); "Poor leadership and will want to reach pip quota" ((in 241 reviews))

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Amazon Web Services

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Amazon Web Services Sr. CSM reviews

3.3

89% would recommend to a friend

(18 total reviews)

Matt Garman

55% approve of CEO

59% positive business outlook

Ratings by category

3.7

Culture & values

3.6

Career opportunities

3.5

Diversity & inclusion

3.4

Compensation and benefits

2.7

Work/Life balance

2.7

Senior management

Sr. CSM employees have rated Amazon Web Services with 3.3 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Sr. CSM professionals have a good working experience there. Amazon Web Services is rated in line with the average (within 1 standard deviation) by Sr. CSM professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

18 reviews

5.0

Sep 24, 2025

Good

Sr. csm

Recommend

CEO approval

Business Outlook

Pros

All good within the org. except few people from SI

Cons

People coming from typical Indian MNC, with the same mindset

4.0

Aug 17, 2025

excellent

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

own your path with access to leadership

Cons

can get ambiguous and sales like

4.0

Feb 26, 2025

AWS

Customer service manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Good pay and benefits found

Cons

Working environment could turn hostile

Viewing 7 - 9 of 18 Reviews

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Amazon Web Services reviews FAQs

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Amazon Web Services Sr. CSM reviews

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AWS

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