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America First Credit Union

Engaged Employer

America First Credit Union reviews

3.7

71% would recommend to a friend

(535 total reviews)

Thayne Shaffer

83% approve of CEO

65% positive business outlook

America First Credit Union has an employee rating of 3.7 out of 5 stars, based on 535 company reviews on Glassdoor which indicates that most employees have a good working experience there. The America First Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

535 reviews
4.0
Sep 9, 2024
Recommend
CEO approval
Business Outlook

Pros

Flexible with scheduling, consistent hours.

Cons

Dealing with credit customers can be a pain.

avatar
America First Credit Union Response
1y
Thanks for your review! We appreciate your feedback.
2.0
Sep 3, 2024
Recommend
CEO approval
Business Outlook

Pros

They have several branches and are growing

Cons

The employees are very clicky and snobbish. If you don’t fit their mold you definitely feel it.

avatar
America First Credit Union Response
1y
We appreciate your feedback! America First promotes a strong culture of caring and service to both employees and members. Because we believe that respect and understanding are vital to a healthy workplace, we do all we can to ensure a positive work environment for every employee. To facilitate that type of environment, we encourage open communication between employees, their coworkers, and managers.
3.0
Aug 27, 2024

Meh

Recommend
CEO approval
Business Outlook

Pros

Great Team and Team lead Allowed fully remote work during the pandemic and supplied hardware Was a great job to learn some of the ins and outs of finance

Cons

Was pushed to cross-sale products even though we were told in orientation we would not be selling things Customers were often very abusive with no repercussions Promised career raises were paused even with metrics met Call center work was very detrimental to my mental health mostly due to the abuse faced on the day to day.

avatar
America First Credit Union Response
1y
Thanks for your review. We take all feedback seriously and will use this to improve our practices moving forward. We believe in giving the highest levels of service to our members. We also believe in taking care of our own. These values guide our approach in both employee and member relationships.
Viewing 46 - 48 of 535 Reviews

Glassdoor has 537 America First Credit Union reviews submitted anonymously by America First Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if America First Credit Union is right for you.