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      America First Credit Union

      Engaged Employer

      America First Credit Union reviews

      3.7

      71% would recommend to a friend

      (536 total reviews)

      Thayne Shaffer

      83% approve of CEO

      65% positive business outlook

      Ratings by category

      3.9

      Culture & values

      3.9

      Diversity & inclusion

      3.8

      Career opportunities

      3.7

      Work/Life balance

      3.7

      Senior management

      3.4

      Compensation and benefits

      America First Credit Union has an employee rating of 3.7 out of 5 stars, based on 536 company reviews on Glassdoor which indicates that most employees have a good working experience there. The America First Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      536 reviews
      3.0
      Aug 27, 2024

      Meh

      Member service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Team and Team lead Allowed fully remote work during the pandemic and supplied hardware Was a great job to learn some of the ins and outs of finance

      Cons

      Was pushed to cross-sale products even though we were told in orientation we would not be selling things Customers were often very abusive with no repercussions Promised career raises were paused even with metrics met Call center work was very detrimental to my mental health mostly due to the abuse faced on the day to day.

      avatar
      America First Credit Union Response
      1y
      Thanks for your review. We take all feedback seriously and will use this to improve our practices moving forward. We believe in giving the highest levels of service to our members. We also believe in taking care of our own. These values guide our approach in both employee and member relationships.
      5.0
      Aug 23, 2024

      Great Job

      Teller
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Flexible scheduling - Lots of chances to advance - Great benefits - Sunday's off

      Cons

      - Sometimes members gets angry at you for something that they have done

      avatar
      America First Credit Union Response
      1y
      Thanks for your review! We appreciate your feedback.
      4.0
      Aug 19, 2024

      Great Place to work.

      Lead teller
      Recommend
      CEO approval
      Business Outlook

      Pros

      I enjoyed the branches I worked at and my coworkers

      Cons

      Sometimes I felt like I didn’t always have support of management when dealing with unreasonable members

      avatar
      America First Credit Union Response
      1y
      Thanks for your feedback! We'll use this to improve moving forward.
      Viewing 49 - 51 of 536 Reviews
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      ReviewsAmerica First Credit Union reviews

      Glassdoor has 538 America First Credit Union reviews submitted anonymously by America First Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if America First Credit Union is right for you.