Is America First Credit Union a good company to work for?

America First Credit Union has an overall rating of 3.5 out of 5, based on over 540 reviews left anonymously by employees. This rating has decreased by 11% over the last 12 months. 56% of employees would recommend working at America First Credit Union to a friend and 55% have a positive outlook for the business. The best reviews about America First Credit Union have been left by employees working as Branch Manager , Lead Teller and Bank Teller .

Does America First Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, America First Credit Union employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at America First Credit Union. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at America First Credit Union?

56% of America First Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated America First Credit Union 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at America First Credit Union?

Teller (106) , Bank Teller (36) , Loan Officer (26) , Lead Teller (20) , Consumer Loan Officer (16) , Branch Manager (11) , Assistant Manager (8) , Member Service Representative (7) , Consumer Loan Originator (5) , Contact Center Representative (5) , Manager (5) , Mortgage Loan Officer (5) , Escalations Specialist (4) , Service Center Lead Teller (4) , Universal Banker (4)

What are the pros of working at America First Credit Union according to real employee reviews?

"Also great benefits!" ((in 62 reviews)); "The people are great and fun to work with!" ((in 21 reviews)); "Great ethics and culture." ((in 19 reviews)); "Good training for someone new without any experience with bank." ((in 18 reviews)); "Coworkers are friendly and positive." ((in 13 reviews))

What are the cons of working at America First Credit Union according to real employee reviews?

"The pay at America First Credit Union is low compared to many of its competitor credit unions." ((in 109 reviews)); "Poor management and aggressive HR" ((in 22 reviews)); "Communication gap between upper management and front" ((in 8 reviews)); "Pay is far from fair and annual raises are a joke." ((in 7 reviews)); "Bad company to work for, so much favoritism" ((in 5 reviews))

What are employees saying about America First Credit Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about America First Credit Union layoffs and their outlook for job security at America First Credit Union in 2026.

What are the top reviewed America First Credit Union locations?

Salt Lake City , Ogden , Roy , Riverdale , West Jordan , Sandy , West Valley City , Orem , Taylorsville , Logan , Centerville , Kaysville , American Fork , Provo , South Jordan , Clearfield , Layton , Draper , Herriman , Mesa , Las Vegas , Vineyard , West Valley , Saint George , Birmingham , Brigham City , Heber City , Providence , Farmington , North Salt Lake

America First Credit Union reviews

3.5

56% would recommend to a friend

(538 total reviews)

Thayne Shaffer

81% approve of CEO

55% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (538 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

America First Credit Union has an employee rating of 3.5 out of 5 stars, based on 538 company reviews on Glassdoor which indicates that most employees have a good working experience there. The America First Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

538 reviews

5.0

Jun 15, 2022

Great Employer

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-Bi-annual bonuses -Great environment -Good insurance benefits with low premiums

Cons

-Low starting pay, but can work up to higher pay since they hire from within

America First Credit Union Response

3y

Thanks for your review! We appreciate your valuable feedback as it helps us identify the areas we can improve. We take all feedback seriously, and we want to assure you that we have procedures and standards in place to ensure all our caregivers have a positive experience.

4.0

Jun 11, 2022

Really depends on your manager

Escalations specialist

Recommend

CEO approval

Business Outlook

Pros

AFCU was an exceptional launchpad for me. I had minimal professional skills when I started with the company in 2018. A few year with them changed that, while also providing me with an incredible amount of financial knowledge to keep for the rest of my life. As an employee in the Contact Center Division, the pay structure was competitive and raises were very frequent (my hourly rate grew by over $8 an hour in three years). While not every supervisor I had was memorable, I had a handful of caring, motivating, and influential leaders who saw me through hard spots and were skilled in breaking down complicated issues and leading with character.

Cons

Ultimately, the reason I left had to do with management in the Escalations department. Management in that department showcased a remarkable lack of insight that ultimately made me feel like I was a target for unfounded complaints about my performance that could not be measured. This led to a "quit or be demoted" ultimatum that I could not accept as I no longer felt like my management cared what was best for me. The credit union has also, and fairly so, annoyed and upset many of its members with unwise moves and handling of the company since the advent of the COVID-19 pandemic, consistently understaffing the department and being generally apathetic about the unsustainable workload on the contact centers. The membership is well over 1.2 million, yet management believes that the online chat can be handled by 10 or less people at a time who are simultaneously speaking with up to 4 members. The hold times for a phone representative have been consistently around 1-2 hours for the last two years with no sign that anything will change.

America First Credit Union Response

3y

We appreciate the detailed review! Because we believe that respect and understanding are vital to a healthy workplace, we do all we can to ensure a positive work environment for every employee. To facilitate that type of environment, we encourage open communication between employees, their coworkers, and managers. We'll pass your advice to the appropriate department. Thanks again!

4.0

Jun 7, 2022

Great working environment

Teller

Recommend

CEO approval

Business Outlook

Pros

Great and supportive colleagues, flexible schedule & lots of career opportunities

Cons

low pay, not enough trainings for new staffs

America First Credit Union Response

3y

Thank you for taking the time to leave us a review! At America First, we believe in rewarding high performance. This philosophy guides our compensation model. We structure our compensation to reward passion and hard work over the course of an employee’s time with us.

Viewing 160 - 162 of 538 Reviews

Jobs at America First Credit Union