Where do I begin? First, the starting pay is really low. I started at $12.50. My brother who decided not to take a job offer for the same position was offered $11.50. I get the idea of the raises, but if you can afford to have raises, why not just start with a higher pay? The training leaves a lot to be desired. I get that they can't teach you everything, but there is a lot of info that I learned on the call floor that I feel like I really should have. The scheduling is another con. Based on your availability, they schedule you to work. For me, I work 40 hours, but before I got my schedule adjusted for school, I would literally start at a different time everyday. It wouldn't even be the same start times from one week to another. You start, for example, 9 then 8:30, then 10:30, then 11:30, then 9:30 for one week. It is ridiculous. Next is the holidays. They say you get 12 holidays, but depending on if you work that Saturday, you might get the holiday as your day off, and you don't get paid for it. Next, the policies, and procedures change all the time. They change stuff all the time, and sometimes it doesn't even make common sense. They change stuff without asking, or considering employee feedback. It seems like the people who make the changes are never the ones who are actually implementing it. They also trained me on chats, then two mouths later took it back without saying anything. I had to ask why I wasn't getting chats, and then they said they had another department do them instead. They don't tell you that you have to cross sell so much. You have to get two click switches (direct deposits) a month, and 30 other cross sells of products the CU offers. I feel like the pressure they put on you to sell would make Wells Fargo proud. I feel like they should just convert to a bank already. I also take Spanish calls, and they need much more support than they have. They literally give you a packet with all of the Spanish terms, and that is your training.