Skip to contentSkip to footer
employer cover photo
employer logo
employer logo

American Airlines

Engaged Employer

American Airlines reviews

3.6

63% would recommend to a friend

(8,810 total reviews)
avatar

Robert Isom

39% approve of CEO

48% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.5

Compensation and benefits

3.4

Work/Life balance

3.4

Career opportunities

3.3

Culture & values

2.8

Senior management

American Airlines has an employee rating of 3.6 out of 5 stars, based on 8,810 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Reviews by job title

9K reviews
2.0
Nov 20, 2010

Seriously...14 hours a day paid for 8

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flight benefits..when you can get them.

Cons

No flexibility for personal life for lower management Cronyism No raises for 4 years for lower management

3.0
Nov 12, 2010

A Proud Survivor

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working for an international airline can be addictive. It draws the type of person who values the adventure of travel combined with the desire to provide service to travelers. One can experience a great sense of pride when visiting an airport and experiencing first hand what it takes to successfully and safely fly a plane full of passengers from point A to point B. An airline is a complex entity and it is truly a wonderful thing to be part of when it all comes together. We just experienced our first profitable quarter in, well, a long time. AA's IT management has performed adequately and, at times, more than adequately. On the airline side, senior management has done a superb job of managing to remain one of only two major airlines in the US who didn't walk away from their financial obligations. For that alone, AA can be rightfully proud.

Cons

9/11. As mentioned, working for an international airline can be addictive. However, given what has occurred to the travel industry since 2001, being addicted to your job can be a bad thing. In fairness, the IT component of American has been strapped by the substantial losses the travel industry in general has experienced in the last few years. Since then, it has been, at times, in survival mode. The financial environment has constrained the ability of a leading airline to be even better.

2.0
Nov 4, 2010

Some words from a reservation agent.

Reservations agent
Recommend
CEO approval
Business Outlook

Pros

The flight benefits are really wonderful. As an employee you can fly as many times as you want, just paying a small amount to cover the taxes for the trip.

Cons

Horrible pay. Terrible benefits. The company really doesn't consider you a human being, you are strictly a number to them and they don't make any exceptions. It's like working for a bunch of robots.

Viewing 8659 - 8661 of 8,810 Reviews
Related searches: American Airlines jobs | American Airlines salaries | American Airlines benefits | American Airlines interviews | American Airlines conversations
ReviewsAmerican Airlines reviews

Glassdoor has 9,937 American Airlines reviews submitted anonymously by American Airlines employees. Read employee reviews and ratings on Glassdoor to decide if American Airlines is right for you.