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American Electric Power

Engaged Employer

American Electric Power reviews

3.1

46% would recommend to a friend

(1,086 total reviews)

William J. Fehrman

35% approve of CEO

50% positive business outlook

American Electric Power has an employee rating of 3.1 out of 5 stars, based on 1,086 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Electric Power employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

1K reviews
2.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Our team is genuinely one of the company’s greatest strengths. People consistently show up for each other, whether someone has a question, needs guidance, or just needs a second set of eyes. There’s a real sense of kindness and collaboration here — everyone jumps in without hesitation, and it creates an environment where you feel supported, valued, and able to do your best work.

Cons

One of the biggest challenges is the lack of formal training when you start, which makes it difficult to feel fully prepared in your role. Management is often busy and not always available when questions come up, so getting timely guidance can be inconsistent. Processes and directions also tend to shift quickly — announcements are made, and then expectations change shortly after, which creates confusion. At times, upper leadership communicates in a way that feels more like talking at employees rather than engaging with them, and concerns raised by staff can be overshadowed by comments about leadership bonuses or priorities that don’t align with what employees are asking for.

3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

New leadership seems to be focused on growing the share value, which means investing heavily in programs for reliability and storm restoration. There are tons of amazing and intelligent people to work with. There's ERG's for most groups. Community involvement is a priority. The employees truly do care about the customers. Great benefits due to recent enhancements and decent pay for the areas we serve.

Cons

New leadership seems to be focused on growing the share value. Advancement for a woman is extremely difficult. You can prove yourself over and over and get nowhere. Training is non-existent when you are hired. You just have to figure out what you are supposed to do and how to do it as you go along. Many times you just have to know someone who knows what you should be doing and ask them. When you ask someone what they do, sometimes they reply "I don't really know yet". There is little to no standardization when it comes to security roles in the computer systems. You also have to find someone to ask what access you need. Policies are either non-existent or so complicated that more time (and money) is spent following them than any savings gained by following them. There are unqualified people hired and even promoted because of who they know. There are still areas of this company where bigotry is rampant and controls hiring decisions. All remote jobs have been eliminated and moved to on-site which really limits opportunities for growth in rural areas without relocating to more urban areas. Ethics and Compliance has no authority to act when wrongdoing is proven which leaves unscrupulous employees in jobs for years which ruins the credibility of management.

Viewing 1 - 3 of 1,086 Reviews

Glassdoor has 1,242 American Electric Power reviews submitted anonymously by American Electric Power employees. Read employee reviews and ratings on Glassdoor to decide if American Electric Power is right for you.