Is American Express a good company to work for?

American Express has an overall rating of 4.1 out of 5, based on over 22,012 reviews left anonymously by employees. This rating has been stable over the past 12 months. 82% of employees would recommend working at American Express to a friend and 79% have a positive outlook for the business. The best reviews about American Express have been left by employees working as Sr. Analyst - Marketing , Sr Manager, Marketing and Information Security Analyst .

Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

82% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (565) , Manager (540) , Software Engineer (504) , Director (491) , Business Analyst (438) , Customer Care Professional (437) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (291) , Travel Consultant (288) , Assistant Manager (221) , Project Manager (219) , Team Leader (189) , Product Manager (180) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2668 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1594 reviews)); "Employees have autonomy to achieve in a results driven culture and great flexibility provided to staff in my area;" ((in 1588 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1023 reviews)); "Good pay and very free" ((in 780 reviews))

What are the cons of working at American Express according to real employee reviews?

"Base salary was low but once commission kicked in it was well worth the wait." ((in 487 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 434 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 209 reviews)); "Limited growth opportunities and learning" ((in 117 reviews)); "too much office politics leads to too many incompetent employees that bypass company policies." ((in 88 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

What are the top reviewed American Express locations?

New York , Phoenix , Sunrise , Salt Lake City , Fort Lauderdale , Atlanta , Miami , Plantation , Greensboro , Scottsdale , Chicago , Los Angeles , Houston , Dallas , Tampa , Saint Petersburg , San Francisco , Sandy , Charlotte , Washington , West Valley City , Arizona City , Boston , Jersey City , San Diego , Seattle , Jacksonville , Minneapolis , Palo Alto , Orlando

American Express reviews

4.1

82% would recommend to a friend

(18,653 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Express has an employee rating of 4.1 out of 5 stars, based on 18,653 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews

5.0

Mar 24, 2018

Travel Counselor

Travel agent

Recommend

CEO approval

Business Outlook

Pros

Pretty decent pay for the work you do. Great benefits at a pretty good rate. They give you a $30 discount on your monthly premium for non smokers. A LOT of paid time off.

Cons

To meet your metrics, you need to slam through your calls, one right after the other, non stop. There are always about 65 or more calls in queue, so it is usually always very busy. You also have to meet a certain percentage of surveys from the card members. This metric can get you bonuses BUT sometimes the survey will not pertain to you, it may be about another agent or department. So, if it's negative it still counts against you. They do not take that survey off. And THAT can make you not qualify for a bonus.

1.0

Mar 11, 2018

Horrible, Revolving Door Environment

Travel and lifestyle services

Recommend

CEO approval

Business Outlook

Pros

Decent benefits, good PTO policy.

Cons

Management has changed drastically from when I first worked for Amex. Was recruited back after 20 years and found that front line folks are not appreciated. Punitive management style. Cardholders send in surveys that you may not have had anything to do with aside from answering the phone. The surveys dictate your schedule bid (once or twice a year) and one bad survey can put you so far down the list you are working nights and weekends. My team lead was incredibly condescending..no one on our team respected her. We started with 18 highly experienced agents in our training class, a year later only 6 are left. And they are looking for other jobs. Very little management support. Also, the new online booking tool, Encore, was a bust...very disappointing considering the fact Amex piled millions into the product. I lasted 8 months, was productive and had zero customer complaints but I just couldn't stomach it anymore and I left. . It is not pleasant being a highly valued and skilled agent for 30 years only to be treated like you are expendable. Not worth it.

1.0

Dec 18, 2017

Travel Consultant

Travel consultant

Recommend

CEO approval

Business Outlook

Pros

Free travel benefits after six months

Cons

Frequently changing schedule Almost always guaranteed to work all holidays

Viewing 349 - 351 of 18,653 Reviews

Jobs at American Express

Customer Experience Concierge Centurion Lounge - MIA

Customer Care Professional-Platinum Dispute Gate

Analyst, Detection Operations, Internal Fraud

Customer Experience Concierge - Centurion Lounge - IAH

Customer Experience Concierge - Centurion Lounge - LAX