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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,653 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,653 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      19K reviews
      1.0
      Dec 13, 2017

      Ridiculous metrics, only care about bottom line

      Ccp
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good money. Can sometimes pick your schedule including 5 or 4 day work week. Cafeteria was nice. Good location of building

      Cons

      Constantly drilled about meeting metrics. They say they care about employees however it was all about the bottom line. I was always told to offer (sale) on EVERY call even if they had fraud or were upset. You were always afraid of losing your job if you said one word wrong. They were looking for ways to let people go so they can pay outsourced people less.

      3.0
      Dec 12, 2017

      Things have changed

      Specialized corporate travel counselor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working for a well respected global corporation.

      Cons

      Micro-management, metrics that don't hold the highest levels accountable for the customer experience, training has been reduced and is ineffective, employees are seen as numbers but are expected to deliver world class service.

      2.0
      Nov 14, 2017

      Travel Counselor

      Travel counselor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company benefits are excellent. Other departments in the company are great. Cafeteria is convenient.

      Cons

      Lack of management support. Perks to the job are a plus but you never get to use them. Very stressful job. Customer surveys are great if you do an excellent job. However, if you get a survey back for someone that you didn't help, they do not take this survey out of away from your rating. Impossible to meet or exceed the goals that are expected. Do not recommend being a Travel Counselor for this company.

      Viewing 352 - 354 of 18,653 Reviews
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      Glassdoor has 22,012 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.