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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,653 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,653 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      19K reviews
      3.0
      Oct 10, 2017

      Big cuts in operation expenses due to loss of Costco

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people and good intentions. Benefits are comparable to other big companies. Most leaders are good but you find the occasional "work in progress". Great opportunities to learn, lead, and move around.

      Cons

      Big cuts in operation expenses (-$1B) which has resulted in RIFs over the past two years and ongoing. Always being required to do more with less. Fewer opportunities for training and development over the years. NY employees look down and talk down to other employees around the globe.

      2.0
      Sep 14, 2017

      Program Manager

      Program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits and compensation. Easy going. Good severance packages.

      Cons

      Yearly reorganizations and staff cuts. Big, siloed, administrative, slow. A lot of nonsense. Very political at director and VP levels, focused on their "brand" and impressing individuals above them to plan their next promotion instead of efficiently managing their organization. Career is driven by who you know. Many in IT have extensive work with staff in India and high percentage of contractors. This results in many calls at odd hours, and the unnecessary burden of working with people with poor professional experience, organization skills and communication skills.

      4.0
      Aug 14, 2017

      American Express Various Positions

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amex is a great company to work for. I learned a lot during my 18 year tenure and met a lot of smart, wonderful people. There are ample opportunities for training and mentoring and advancement if you're able to meet the standards and produce.

      Cons

      Work-life balance can be tough. Although W-L is promoted, the job expectations and deliverables are very high, so you put a lot in to be a high performer. On occasion you find senior leaders who have personal agendas and who are not truly living the Blue Box Values, but are merely trying to carve a career for themselves.

      Viewing 355 - 357 of 18,653 Reviews
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      Glassdoor has 22,012 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.