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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,660 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      80% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,660 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      4.0
      Jan 25, 2016

      Work/Life Balance, whatever that means to you, is big at Amex

      Senior manager - risk management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Relative to its peers, especially in NYC, Amex work culture is less intense while still challenging and, in most cases, rewarding. Some of the smartest and most talented individuals work here. There is a strong focus on ethics and compliance, but at its core, the company truly does look after its customers' best interest (which cannot be said of other banks), and this of course is exemplified by its much-vaunted customer service, as any cardmember can attest to.

      Cons

      Innovation can be slow sometimes, although for an ancient company, it's doing a decent job at staying relevant. As a whole, it is risk-averse and more of a fast follower than an early adopter, so to speak. Compensation is at par with, or only slightly better than, industry average, which means that in super-competitive NYC, yes, you will get paid more working for a competitor (although one has to keep the work/balance thing in mind).

      4.0
      Jan 1, 2016

      Business Development Manager

      Manager, business development
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote position. Great local management. Lots of resources to get what you need done, even being remote. Lots of upside for $ and career growth if you work hard and make the right connections internally. Positive, good and (some) smart people whom you can learn a lot from. Excellent work-life balance. Good benefits. The company takes care of you. Great brand to represent and to have on your resume. Brand makes accessing customers and targets simple. All local reps in your market from other companies will want to work with you and "leverage" the power of the Amex brand, so makes networking easy.

      Cons

      Lagging a bit in technology and in the payments industry. Typical, large company mentality....slow moving, almost 60K employees so to be expected. Being successful at Amex is all about putting yourself out there - getting your results and yourself noticed so you can build your own brand internally (not really a con, just good to know what you're getting into).

      5.0
      Dec 10, 2015

      Business Systems Analyst

      Business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      All the time I was there, the chance for advancement was there for the taking. You just had to take the initiative to inquire and do whatever it took to make it happen, even if it was a year later. The benefits and 401 k were amazing. I had so many wonderful managers and senior leader's. I learned so much and met so many amazing people. I met a few dear people that I have been friends with for almost 20 years so I am grateful I was able to start my career there.

      Cons

      Once I became a band 30, an analyst, no more leave right at 8 hrs and not worry about work. Sometimes worked 50-55 hours a week. Working at home at night and on weekends. When we had product launches, sometimes had to go into the office at midnight and stay until the wee hours of the morning or be on calls all night. It was exhausting but it was your job and expected of you.

      Viewing 382 - 384 of 18,660 Reviews
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      Glassdoor has 22,019 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.