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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,660 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      80% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,660 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      3.0
      Nov 25, 2015

      American Express

      Vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      Challenging and interesting problems. Large majority of people are collaborative team players. Smart peers. Career moves through different groups are encouraged. Strength of brand and reputation. Company is self-aware on attention to people/talent/work-life balance - questionable on whether awareness has driven change.

      Cons

      Extremely consensus-driven & matrixed. Lots of churn for little forward motion. For a company based on information (underwriting, consumer/merchant demographics, transaction information, etc.), data is extremely hard to access and users have low levels of fluency. Probably still overstaffed by 20%.

      4.0
      Nov 17, 2015

      Executive Assistant

      Executive associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, diversity amongst staff, good work/life balance.

      Cons

      They are always reorganizing the company which leave many experienced loyal employees looking for work.

      4.0
      Oct 29, 2015

      Company Undergoing Significant Change

      Director of product development
      Recommend
      CEO approval
      Business Outlook

      Pros

      Solid company; Exceptional brand; Highly focused on Service and Customer Experience; Global opportunities. Smart, talented workforce. Generally a solid, positive work culture (but varies from business unit to business unit).

      Cons

      Company is in a transitional phase; Has experienced a lot of talent flight in the past two to three years. Lost some key Co-Brand partnerships (Costco; JetBlue). A major (and costly) push to be a more financially inclusive brand expanding into the Prepaid Card space has largely failed to produce sustainable results or profitable contribution to the bottom line. But changer and transition can also create opportunities. 2016 may be a challenging year for this firm.

      Viewing 385 - 387 of 18,660 Reviews
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      Glassdoor has 22,019 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.