American Express reviews

policies are ridiculous, favorites are chosen for promotions- not based on skill, constantly being threatened with your job, majority of dept always on counseling for some reason, management does not back up the employees

Atlanta Office management is horrible. Lack of communication, poor guidance, No ability to move further or advance in the company, several operational changes that are not beneficial to the job performing, Company metrics are not beneficial to the employee (It seems like the system is place is designed for you to fail), There are always loop holes that are in place to eliminate you from receiving your quarterly bonuses, I have never worked for a company that penalize you for working overtime (for example. if I normally work 40 hours and decide that I need to make some extra money, so I will sign up 15 extra hours for the week. Because I have signed up for those extra hours my sales goals increased. My sales goal is $950 an hour and for a normal 40 hour week I should sale $38,000.00 for the week, and because I signed up for 15 extra hours that is going to be an additional $14,250.00 that I am required to sale as well. But, you may never get those sales calls you could possibly only receive all customer service calls. Also, call center gossiping is the worse among the leaders/management in the office.