Is American Express a good company to work for?

American Express has an overall rating of 4.1 out of 5, based on over 22,037 reviews left anonymously by employees. This rating has been stable over the past 12 months. 82% of employees would recommend working at American Express to a friend and 80% have a positive outlook for the business. The best reviews about American Express have been left by employees working as Sr. Analyst - Marketing , Sr Manager, Marketing and Information Security Analyst .

Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

82% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (565) , Manager (543) , Software Engineer (504) , Director (491) , Business Analyst (438) , Customer Care Professional (437) , Customer Service Representative (416) , Senior Manager (390) , Senior Analyst (293) , Travel Consultant (288) , Assistant Manager (221) , Project Manager (219) , Team Leader (189) , Product Manager (180) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2666 reviews)); "Amex offers great benefits as well and you can tell they care about their employees." ((in 1570 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1000 reviews)); "Pay was good and laid back work" ((in 778 reviews)); "Privileged for being part of Amex which 'had' good work culture once upon a time." ((in 645 reviews))

What are the cons of working at American Express according to real employee reviews?

"Low salaries and not a lot of promotion options" ((in 483 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 436 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 207 reviews)); "Limited growth opportunities and learning" ((in 116 reviews)); "too much office politics leads to too many incompetent employees that bypass company policies." ((in 97 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

What are the top reviewed American Express locations?

New York , Phoenix , Sunrise , Salt Lake City , Fort Lauderdale , Atlanta , Miami , Plantation , Greensboro , Scottsdale , Chicago , Los Angeles , Houston , Dallas , Tampa , Saint Petersburg , San Francisco , Sandy , Charlotte , Washington , West Valley City , Arizona City , Boston , Jersey City , San Diego , Seattle , Jacksonville , Minneapolis , Palo Alto , Orlando

American Express reviews

4.1

82% would recommend to a friend

(18,675 total reviews)

Stephen J Squeri

89% approve of CEO

80% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (18,675 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Express has an employee rating of 4.1 out of 5 stars, based on 18,675 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews

4.0

May 30, 2012

I want something different but a good company to work for

Customer care professional

Recommend

CEO approval

Business Outlook

Pros

-Very competitive salary -Excellent benefits - 7 weeks paid vacation after 5 yrs! -On site nurse practitioner... no wasted time going to doctors... just go downstairs and they will write you a prescription if needed -A lot of room to go grow if you work hard -Tuition reimbursement- 100% up to $5k a year (if you go to work full time and school part time you can pretty much finish school with no debt) (must be a degree that can be used at Amex

Cons

-If you work in customer facing roles or manage the people in customer facing roles you go through shift bids sometimes every 6 months... can't really get used to the schedule you're on which can be good or bad depending how you feel about your schedule. I prefer having consistency. -As a Customer Care Professional it is a very stressful job and you are constantly worried about making your numbers and making mistakes.

4.0

May 26, 2012

Blue Box values

Specialized travel counselor

Recommend

CEO approval

Business Outlook

Pros

Great benefits and better than average pay, with great employees. If you are after security and a lifetime career then American Express is for you.

Cons

American Express Europe are much more pro the employee than American Express in the U.S. If you work in a large travel call center you will be monitored from the time you walk into the building until you leave, and only allowed to move from your cubicle at times allotted by Staff Planning. Vacation time is subject to a bidding system with longest serving getting first pickings. Promotion can be subject to favoritism rather than skill and hard work.

4.0

Sep 9, 2011

Almost every IT function and service that can be outsourced has been outsourced. Better enjoy working with many vendors.

Lead technical architect

Recommend

CEO approval

Business Outlook

Pros

Pay is staggeringly good compared to other industries. It's a finance company, so of course they're doing well and they pay top performers (1 rating) handsomely with 20-30% bonuses - but basically you have to work two jobs worth of effort and hours to get it, so it's a bargain for Amex - effectively two head count for the price of one and a third with the rest striving for that bonus working equally as hard.

Cons

Outsourcing. You squeeze your talent so hard or shuffle them off to a vendor who then downsizes, cuts their pay, outsources their job, at the expense of the Americans in American Express.

Viewing 424 - 426 of 18,675 Reviews

Jobs at American Express

Customer Experience Concierge - Centurion Lounge - IAH

Customer Experience Concierge - Centurion Lounge - LAX

Customer Care Professional-Platinum Dispute Gate

Customer Experience Concierge, Centurion Lounge - LAS

Customer Experience Concierge, Centurion Lounge - DCA