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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,675 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      80% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,675 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      19K reviews
      3.0
      Feb 18, 2010

      MBA on the fence

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Generous PTO - A culture of professional development and mentorship - Ability to move around business units - Diversity of marketing roles - Encourages work-life balance

      Cons

      - Pay is abysmal. Many MBAs leave after Sr. Mgr because of the pay - Unfair and unbalanced compensation at Band 35 level. So many employees at Band 35 that the company "creates" stratification such as Asst. Mgr, Mgr, Sr.Mgr (though technically we're all at the same band.) An HR mess - promotion and compensation within Band 35 is highly variable across business units and inconsistent, creating grumblings among many. - Moving up to Director or VP is akin to waiting for someone to leave the company or die. Directors who have been wanting to be VP often power-trip on their Sr. Mgrs. - Crippled efficiency.Too consensus driven. Many "pre-meetings" before meetings.

      1.0
      Nov 29, 2009

      Corporate Culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Allow employees to work from home when needed. Allow employees to leave work early for medical appointments when needed. They are very flexible with this.

      Cons

      If you don't fit in with the cult like culture it will be very difficult to get promoted no matter how hard you work. Many of the programs are incredibly dated and are not used by other companies, so it is very hard to pass on your technical skills from Amex to the next company. If you join Amex, make sure the kool-aid is to your liking and you plan on staying forever.

      1.0
      Jun 7, 2009

      In big trouble

      Vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      Resume builder, will be around for years to come, lots of experience working in a large, bureaucratic organization, interesting brand and take on how to operate a business.

      Cons

      The very business model of the company is questionable at this point in time. Commoditized plastic in everyone's wallet, a lack of innovation and 2nd/3rd/4th-level management totally untrained for the reality and economics of post-economic meltdown.

      Viewing 427 - 429 of 18,675 Reviews
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      ReviewsAmerican Express reviews

      Glassdoor has 22,037 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.