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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,675 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      80% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,675 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      19K reviews
      2.0
      Apr 11, 2009

      Company needs to focus on the client and customer more

      Former manager of business development
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have to say the best reason to work for Amex is to obtain work experience related to the industry you are in. Many companies out there are willing to listed to what Amex has to offer them simply because of the brand name and people's preconception that Amex = Great Customer Service.

      Cons

      The most senior level management seems to turn a cold shoulder to the effects of many of the less than thought out decisions that are made. The training of new hires is little to non existent. In order to succeed, you must seek to learn the position on your own otherwise you will be shown the door.

      2.0
      Feb 9, 2009

      Friendly place to work but extremely inefficient and bureaucratic...can't make progress.

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very friendly, welcoming and helpful corporate culture (at least in Phoenix). Excellent training program and excellent benefits.

      Cons

      Extremely bureaucratic, a lot of turf protecting, management not really willing to go to bat for you. Although people are friendly and willing to help, most of the time they just send you in circles. Very hard to get answers and a lot of defeatist attitudes. Recruitment process very impersonal and again, bureaucratic.

      3.0
      Jan 5, 2009

      My Two Cents - From a 20 Year Amex Veteran

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is little overtime and the work is not stressful. The benefits are better than other companies in Phoenix, with a good deal of vacation and sick time granted. Time off is encouraged as is work at home. Total compensation (e.g. base pay + bonus + benefits) is exceptional considering the low hours and stress.

      Cons

      As a highly driven individual, I'm often concerned that we have become soft at the expense of Shareholder interest, and am often in a frustrated state as a result. The work is sparse and not challenging, but more importantly the Technologies organization as a whole is not the high performing organization it used to be. The portion of our time we put into keeping our current level of staff is quite large. In addition to the constant justification of the importance of our jobs, common in any organization, we undertake work with questionable value-add because we have the time to do so. This is a recent development, occuring only in the last five years or so, and could change with these tough economic times.

      Viewing 430 - 432 of 18,675 Reviews
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      Glassdoor has 22,037 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.