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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,674 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      80% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,674 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      19K reviews
      2.0
      May 17, 2025

      Your Experience May Vary

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay, bonuses and benefits

      Cons

      If you have a good supervisor, then this could be a good job. My supervisor had the reputation as being the worst at the company. Even though she was abusive, she worked there for years while making good employees so miserable they had no other choice than to leave. After I left, I heard that they finally fired her. Too little, too late.

      1.0
      May 6, 2025

      RUN FOR YOU'RE LIFE

      Travel consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      sometimes you can stay at cool hotels. Only 3 times a year. Not worth it.

      Cons

      They don’t pay you enough to travel to their hotels. Management is SO bad. Living in the 1950s with their management style. It’s a shame because it truly is a cool department but the management ruins it. Bunch of ‘on-the-verge-of-retirement’ managers and team leads who literally don’t care about their employees and will use anything against them. A bunch of bullies. Such a weird weird place. I would never recommend someone working in this department unless things change. Should really be a fully remote role because the office culture sucks.

      Viewing 439 - 441 of 18,674 Reviews
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      ReviewsAmerican Express reviews

      Glassdoor has 22,036 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.