Is American Express a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at American Express have rated their employer with 3.8 out of 5 stars in 509 Glassdoor reviews. This is a lower than average score with the overall rating of American Express employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at American Express now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at American Express .

Does American Express pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at American Express with 4.0 out of 5 stars based on 509 anonymously submitted employee reviews. This is 2.5% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at American Express.

How happy are Customer Service (CSR) professionals working at American Express?

67% of Customer Service (CSR) employees at American Express would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Customer Service (CSR) professionals have also rated American Express with a 3.3 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.8 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (565) , Manager (546) , Software Engineer (509) , Director (493) , Business Analyst (439) , Customer Care Professional (437) , Customer Service Representative (416) , Senior Manager (390) , Senior Analyst (293) , Travel Consultant (289) , Assistant Manager (222) , Project Manager (220) , Team Leader (191) , Product Manager (181) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2660 reviews)); "Great culture; will to win; fast paced; innovative; focus on quality and customer service" ((in 1632 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1533 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1011 reviews)); "Pay was good and laid back work" ((in 788 reviews))

What are the cons of working at American Express according to real employee reviews?

"low salary not tech oriented" ((in 506 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 437 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 210 reviews)); "Limited growth opportunities and learning" ((in 121 reviews)); "Too much office politics but I guess it happens in every company" ((in 87 reviews))

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American Express

American Express Customer Service (CSR) reviews

3.8

67% would recommend to a friend

(509 total reviews)

Stephen J Squeri

66% approve of CEO

65% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Compensation and benefits

3.8

Culture & values

3.3

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Customer Service (CSR) employees have rated American Express with 3.8 out of 5 stars, based on 509 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. American Express is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

509 reviews

3.0

Dec 10, 2012

A decent place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay, Excellent training opportunities, and diversity networks

Cons

Excellent training opportunities but you have to search most of them out, new hires were coming in making $4 more an hour then employees with 3 and 4 years of experience.

4.0

Oct 11, 2012

CCP

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great pay, vacation and benefits

Cons

hard to move around, secretive department heads, too many politics, stuck up personalities in departments that aren't customer facing (analysts, training, etc)

3.0

Aug 16, 2012

platinum customer service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great salary and benefits.The prescription plan offers free maintenance and vitamins.

Cons

No support from team leaders or upper management. Huddle/meetings constantly cancelled due to high call volumes. Customer surveys rank/rate you even though the survey is clearly not yours. You are still countable for the survey.

Viewing 499 - 501 of 509 Reviews

Jobs at American Express

Customer Care Professional-Platinum Dispute Gate

Assistant Team Leader- Centurion Lounge, Phoenix

Manager - Compliance; Workforce Planning

Executive Administrative Assistant

Assoc-Digital Product Ops

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American Express Customer Service (CSR) reviews

Ratings by category

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A decent place to work

CCP

platinum customer service

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