American Express Customer Service (CSR) reviews

3.8

67% would recommend to a friend

(509 total reviews)
avatar

Stephen J Squeri

66% approve of CEO

65% positive business outlook

Customer Service (CSR) employees have rated American Express with 3.8 out of 5 stars, based on 509 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. American Express is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

509 reviews
4.0
Mar 3, 2010
Recommend
CEO approval
Business Outlook

Pros

Its a very big company with a big name and sounds prestigious. They are extremely concerned with employee satisfaction and their ranking among large companies so they go out there way to have the employees think and say good things about the company.

Cons

They are so concerned about the associates feelings that sometimes they give too many chances to unproductive employees and that angers the productive ones. Management hands are tied and always seemed to be focused on the next survey coming up

Viewing 505 - 507 of 509 Reviews

Glassdoor has 22,083 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.