American Express reviews

4.1

82% would recommend to a friend

(18,683 total reviews)
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Stephen J Squeri

89% approve of CEO

80% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,683 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
4.0
Dec 8, 2019

Getting better

Recommend
CEO approval
Business Outlook

Pros

The people you work with are friendly caring and hard working.

Cons

There has been a trend there lately, if you have 25+ years then tend to try and push you out of the company. There are really great leaders at Amex and really bad leaders, the trick is to find the great ones, cuz the bad ones will try and destroy you.

2.0
Dec 4, 2019

Rampant Discrimination

Recommend
CEO approval
Business Outlook

Pros

Work-life balance, onsite gym and cafeteria, good lineup of guest speakers, affinity groups, occasional free food

Cons

Blatant discrimination, racism, cronyism, pay below industry average, outdated technology, old fashioned, little innovation, bureaucratic, very slow decision making, the opposite of Agile. I was told that the diversity at Amex was a facade when I first started. I ignored the warning and didn't believe that an industry leader such as Amex could partake in discriminatory and exclusionary practices. There's a reason that discrimination is mentioned in Glassdoor reviews. It's prevalent. Amex claims diversity and inclusion in their Glassdoor intro and beyond for marketing and recruitment efforts only. They're checking a box because it's trendy and upheld by law, but there's nothing done in practice. HR does nothing to stop discrimination when reported and will protect their racist managers even when showing proof of discrimination and harassment. The racial tension that's on display throughout the country right now is alive and well at Amex. You'll be shocked by the amount of stories that you'll hear about former employees leaving because of the discrimination they faced while working there. This is the reality. You've been warned.

3.0
Nov 2, 2019
Recommend
CEO approval
Business Outlook

Pros

- Good brand name for a resume - Decent work-life balance

Cons

- Advancement is difficult/impossible even if you’re top rated/talent - Pay - Diversity is not a priority - Over-emphasis on networking and relationships, often leads to favoritism

Viewing 523 - 525 of 18,683 Reviews

Glassdoor has 22,045 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.