American Express reviews

4.1

82% would recommend to a friend

(18,689 total reviews)
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Stephen J Squeri

89% approve of CEO

80% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,689 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Nov 17, 2015

Things are shaky here...

Recommend
CEO approval
Business Outlook

Pros

Great work-life balance. Learning tools to improve skill-set (on site resources, tuition reimbursement). Flexible work environment. Some opportunities to travel, depending on your team.

Cons

Lack of transparency. Low morale after losing Costco. Attrition, lots of brain-drain going on. Conservative pay, lower than competition. Hard to get a raise.

5.0
Nov 16, 2015

Vice President Customer Care

Recommend
CEO approval
Business Outlook

Pros

Awesome leadership team headed by CEO and Jim Bush for OPS.

Cons

Pressure to increase incremental revenue sometimes cause the company to tighten margins by reducing employee expense.. ie.. layoffs.

Viewing 619 - 621 of 18,689 Reviews

Glassdoor has 22,054 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.