Pros
PTO, 401k, cafeteria, day care center
Cons
The company DOES NOT CARE ABOUT YOU. They treat you like a robot. You are micromanaged. You’re stuck to the phone with non stop incoming calls and forced to take verbal abuse from customers. There is no break in between calls, this is a non stop thing. You are treated poorly can’t even take bathroom breaks without it affecting you negatively. If you take too many bathroom breaks you can even be written up ( 3 bathroom breaks a day would cause you a write up due to how it affects your adherence to schedule). Many employees rather call out and take time unpaid than actually go in and get paid because they hate their job that much. You develop severe anxiety because your micromanaged, watched and listened to every single second of the day. Every single thing about American Express is a con. Promotions are based off who you know, not what you know. The new upper management only cares about sales. Money is their only motive and if you’re not making them money in sales you’re deemed useless. Upper management has no idea how to coach people, and normally will only coach the people they want to fire. They will document, document, document until they have enough to fire someone. Professional growth is impossible since they never let you off the phones. And the people they do promote are the idiots that sucked up. Your job is never guaranteed they are constantly sending jobs to India, should change the name to India Express.