American Express reviews

4.1

81% would recommend to a friend

(18,611 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,611 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
4.0
Jan 5, 2009
Recommend
CEO approval
Business Outlook

Pros

Continuously improving culture, career opportunities - particularly if you are geographically mobile. Open and honest communication.

Cons

Benefits are outdated and do not suit all needs. Knee-jerk reactions to business issues are commonplace. You get promoted if you are seen to be doing a lot, or speak the fastest and loudest. Outsourcing and off-shoring has been excessive over the last few years but the true success of these actions is definitely limited. There is no accountability or tracking as to the success of these major decisions. Reward is given for implementation only and not long term success of the decision. Some of the claimed financial benefits which drive these decisions are questionable and dubious. The cost of poor quality and re-work plus communication difficulties are unfortunately difficult to measure and as such are excluded !

5.0
Mar 19, 2009
Recommend
CEO approval
Business Outlook

Pros

Huge company, Excellent Brand, Apprecaited for your work, You are well trained have your monthly one to ones with management, Skip Levels if you feel you cant talk to a manager about, You are kept in the picture at all times as you always recieve emails from all different parts of the company advising you on any changes, We get emailed special offers not only on the AMEX brand Eg insurance, Also outside companies offering discounts to employees, The working times are very flexible and all SLA are achievable, I intend to have a long term career within American express as I feel they appreciate everythink you do.

Cons

None at present all good

Viewing 18610 - 18611 of 18,611 Reviews

Glassdoor has 21,965 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.