American Express reviews

Carrot & stick mentality, they promise you the world, and then keep it at arms distance so you will never reach it. Everything is based on productivity, the more you make the better your shift, your vacation, your working hours. You can be there 20 years and if the new person makes 2 more bookings than you, they will bounce you to working nights, forget about incentives, they find excuses not to pay you your incentive.

The environment has changed. It’s really sad and so many employees are in fear of their job. It seems like management is trying to find things that are wrong rather than focusing on what is right. It’s now all about numbers instead of recognizing the positive. There is no more focus on what the employees need and no one wants to say anything because everyone is already under so much pressure. Upper management doesn’t take feedback seriously at all, no matter what the survey says for best place to work for.. it isn’t true, they have made it so employees don’t feel safe to provide honest feedback anymore. In addition, white people are now a minority. The focus management is putting into developing team members is no longer because of skill- they have been told to focus on the development of people who are not white.