American Express reviews

4.1

81% would recommend to a friend

(18,632 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,632 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Aug 30, 2016
Recommend
CEO approval
Business Outlook

Pros

Great people (those who continue to survive the illogical purges of the last year plus), no dearth of challenges within the tech environment to keep the job interesting, reasonable compensation levels in Phoenix.

Cons

Going through significant restructuring, under tremendous pressure (post Costco and other high profile partnerships falling through over the last year) from Wall Street to get back to real growth with viable strategy to stay relevant for the long term. The organization is obviously struggling to get there. Immensely political environment at this point in time, especially at middle management and above levels.

4.0
Jul 16, 2016

Travel Counselor

Recommend
CEO approval
Business Outlook

Pros

Excellent benefits, 401K great, PTO the best . It is really beside anything a great company

Cons

Amex does accept discriminatory comments about their employees from card members on the surveys receive. If TBASS or survey comes with a negative score with discriminatory comments they still penalize employee. They do not care

Viewing 127 - 129 of 18,632 Reviews

Glassdoor has 21,990 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.