American Express reviews

4.1

81% would recommend to a friend

(18,608 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,608 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Aug 7, 2023
Recommend
CEO approval
Business Outlook

Pros

They paid me for the month or so I was employed. Other than that....

Cons

American Express is this great company with a stellar reputation for treating its customers well, so I thought they would have a strong engineering culture. It was the exact opposite: the house is on fire. Legacy codebase. Everything about how software development is supposed to be done is done the exact opposite at AmEx. Before working here I had only heard about the software Death March, here I saw it for the first time. Mandates coming from the CTO with tight and firm deadline. On the team I was on there were no daily standups or sprint planning. For the most part our team lead did not delegate work, hold meetings or answer messages on Slack; one time the developers were asked if we could commit to a feature delivery in three days without even having been told what feature needed to be done. No ticket grooming, no estimation, nothing! I wrote a long message in response and I think that's what got me fired. The hiring process was long and arduous and they were late with my start date. I had an offer from a startup I was really interested in and chose AmEx instead- a huge mistake I still regret. Avoid the EI team and possibly the entire company at all costs until they fix the process.

3.0
May 10, 2021
Recommend
CEO approval
Business Outlook

Pros

Good work-life balance and work from home flexibility. Colleagues are generally smart and motivated. AmEx is more transparent in terms of policies when compared to other financial services companies, and they try to treat employees well. They try their best to put the customer first.

Cons

Many folks are leaving. Every day I get multiple notification emails that people are moving on. Morale is low. Compensation is really not competitive for today's market, and there were no raise increases for 2021. In the last couple of years it's been very apparent that people are coming here just to get the company name on the resume, take advantage of the long parental leave, and move on. Unless you have a family and a very long commute, where the work-life balance is extremely important, chances are that you will probably not be incentivized to stay for a long time. As others have mentioned, upward mobility is very difficult and pay increases are minimal, even when they are given.

1.0
Mar 20, 2015
Recommend
CEO approval
Business Outlook

Pros

When I first started in HR, they were a good company. Then they become corrupt in every area manageable. When tried to confront the Leaders in NY, they started to treat me poorly. The writing was on the wall.

Cons

The managerS are allowed to sexually harass their employees and HR won't do anything about it... They HATE the CFPB, they are doing anything they can to and then hide from CFPB... ironically more than 150 disabled employees have left (come to your own conclusion with that) Many employees have tried to sue for the company for harassment due to disability - but squashed due to EMPLOYEE FORCED ARBITRATION. If you go to HR to file a complaint in Florida - expect to be Fired. Amex has been fined under $1Billion from CFPB for banking violations: discrimination, deceptive advertising, illegal card practices, charged unlawful fees, failed to report consumer disputes, billing customers for services they did not receive. AMEX takes away their employee’s and merchants CIVIL RIGHTS through FORCED ARBITRATION. Currently a lawsuit, they are not paying employees for their overtime – AMEX would rather pay for a lawsuit and for lawyers than pay their employees overtime pay. Just laid off 4,000 employees. Several lawsuits in the past few years for FMLA discrimination but were all dropped after AMEX showed proof of arbitration. How do you have so many lawsuits against the disabled? No wonder Costco dropped AMEX in Canada and possibly US as well.

Viewing 13 - 15 of 18,608 Reviews

Glassdoor has 21,962 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.