American Express reviews

Lack of consistent leadership with constant change in leadership and direction. Lack of governance and controls that creates audit issues. Due to this being a technology center with most managers being promoted based on technical abilities instead of leadership and/or management ability, the is little attention given to performance development let alone completing goals and performance reviews in a timely or consistent manner. Finally, a significant amount of those being hired and/or promoted at the Desert Ridge technology center is race based - if you are Indian (from India, not native American Indian) then you are automatically pre-qualified. 98% of the newer Big Data technology hires are Indian. Internal company nickname is Indian Express instead of American Express. This is no joke... Finally, there is a significant number of contract workers that are treated as outsiders when it comes to communication and recognition for accomplishments. I experienced this as a contract worker prior to becoming an employee.

So so so so many problems with the way this company has changed in the past few years. It all starts at the top as Steve Squeri is one of the worst leaders I have ever seen and he had no business replacing Ken Chenault as CEO. The company completely abandoned any semblance of merit and is so disgustingly wrapped up in woke identity politics that anybody with half a brain has either already left or aligns with the ideology that they aggressively pushed on the entire workforce. It became very common for various senior leaders and even full on large business functions to be sat down for meetings where zero business content was discussed and instead the company told you what to think, how to think and what values you needed to represent. Many, many individuals that are completely unqualified were promoted to roles they had no business occupying. There is a night and day experience depending on your demographics and what you look like. I used to be very proud to work for American Express and by the time that I finally left I was literally sick to my stomach disgusted at how hard this company had pivoted and changed its ways.