Is American Express a good company to work for?

American Express has an overall rating of 4.1 out of 5, based on over 22,066 reviews left anonymously by employees. This rating has been stable over the past 12 months. 81% of employees would recommend working at American Express to a friend and 79% have a positive outlook for the business. The best reviews about American Express have been left by employees working as Sr. Analyst - Marketing , Sr Manager, Marketing and Information Security Analyst .

Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

81% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (565) , Manager (546) , Software Engineer (507) , Director (492) , Business Analyst (438) , Customer Care Professional (437) , Customer Service Representative (416) , Senior Manager (390) , Senior Analyst (293) , Travel Consultant (288) , Assistant Manager (221) , Project Manager (220) , Team Leader (190) , Product Manager (181) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2646 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1563 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 996 reviews)); "Good pay and very free" ((in 755 reviews)); "Privileged for being part of Amex which 'had' good work culture once upon a time." ((in 651 reviews))

What are the cons of working at American Express according to real employee reviews?

"Low salaries and not a lot of promotion options" ((in 492 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 432 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 210 reviews)); "Limited growth opportunities and learning" ((in 111 reviews)); "The culture these days is becoming too hierarchical and too much favoritism." ((in 84 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

What are the top reviewed American Express locations?

New York , Phoenix , Sunrise , Salt Lake City , Fort Lauderdale , Atlanta , Miami , Plantation , Greensboro , Scottsdale , Chicago , Los Angeles , Houston , Dallas , Tampa , Saint Petersburg , San Francisco , Sandy , Charlotte , Washington , West Valley City , Arizona City , Boston , Jersey City , San Diego , Seattle , Jacksonville , Minneapolis , Palo Alto , Orlando

American Express reviews

4.1

81% would recommend to a friend

(18,699 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.1

Work/Life balance

3.9

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

American Express has an employee rating of 4.1 out of 5 stars, based on 18,699 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

4.0

Sep 1, 2012

Good company but the expectations of management are out of control.

Project manager

Recommend

CEO approval

Business Outlook

Pros

Great group of people, virtual office, flex hours

Cons

Responsibilities keep getting added and management expectation that you should do more keeps increasing. Salary increases are virtually non-existent.

4.0

Sep 1, 2012

Life at American Express

Research analyst

Recommend

CEO approval

Business Outlook

Pros

All my work experience has been in just 2 companies. So my review is based on my limited exposure and what I have heard from other sources (including the various interviews I have faced). -Good starting salary which is above the general trend. -One of the few companies that have 8.5 hrs shift. -Good work culture. Better than most other companies. -Easy to have a good work life balance. -Number of training programs. -Good infrastructure. Feels good to be there. (This should not be ignored while considering a job change. I found this to my peril. Went to the second company and the surroundings there, left me disappointed from the very first day). There are few companies which have better or equivalent facilities and what Herzberg called the Hygiene factors. E&Y is one example. Went there for an interview. Good package plus very good infrastructure. -Management quite friendly. -Very quickly one gets used to the company. To me it was like second home. Used to feel very comfortable there. Even if the job's not to one's liking you feel like going there. - It is a testament to these facts that AMEX is usually in the top ten in India in terms of employee satisfaction.

Cons

-As mentioned one gets used to AMEX and then moving on becomes exceedingly tough especially if the next company is not in the same league. -Everyone working there or going there might not agree to my views as it's my experience and what I felt personally. Somebody with more experience in more companies may not agree or may not find AMEX so agreeable. -Again it is, at the end of the day, a place of work, a firm on a contractual relationship with thousands of employees. Whilst better in many ways it still has the other issues usually found at companies. To a lesser extent but yes they are there. The company is far from being a Semco like company which I feel, based on what I've read, is an ideal place.

3.0

Aug 31, 2012

If you want fast moving, exciting projects, than Amex ain't for you.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good work/life balance, good benefits, easy to grow your career within the organisation - people are encouraged to move role every 18 months - 2 years.

Cons

Overly collaborative nature of the organisation can make it very difficult to deliver projects effectively. Too much emphasis on job titles, and not enough on experience and expertise. Like most large financial services companies, projects tend to be quite conservative and long winded. My onboarding experience wasn't well designed, spent much of my first few weeks bored, with little to do. When people move roles internally, there is very little handover, which can be very frustrating. Middle management is a bit of a mixed bag, a few good people, but many poor middle managers.

Viewing 17836 - 17838 of 18,699 Reviews

Jobs at American Express

Executive Administrative Assistant

Customer Experience Concierge - Centurion Lounge - IAH

Customer Care Professional-Platinum Dispute Gate

Customer Experience Concierge - Centurion Lounge - ATL

Customer Experience Concierge Centurion Lounge - MIA