American Express reviews

4.1

81% would recommend to a friend

(18,694 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,694 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Aug 16, 2012
Recommend
CEO approval
Business Outlook

Pros

Great salary and benefits.The prescription plan offers free maintenance and vitamins.

Cons

No support from team leaders or upper management. Huddle/meetings constantly cancelled due to high call volumes. Customer surveys rank/rate you even though the survey is clearly not yours. You are still countable for the survey.

1.0
Aug 15, 2012
Recommend
CEO approval
Business Outlook

Pros

Your last day of work

Cons

Salaried employees working at the company are subject to rank and yank type performance reviews. Management in the Financial Crimes Reporting Unit is completely inept. They hired people managers instead of people who actually know how to do the work. This place is ripe with favorites, if you aren't one, good luck to you. The technology in the phoenix office is so out of date the phones look like the original prototype for avaya systems. I could have made this shorter and just told you to picture every terrible thing you have ever experienced at an old job or your current job, roll that into one company, and that is what you get when you work for American Express in Phoenix, AZ

Viewing 17851 - 17853 of 18,694 Reviews

Glassdoor has 22,060 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.