American Express reviews

4.1

82% would recommend to a friend

(18,685 total reviews)
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Stephen J Squeri

89% approve of CEO

80% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,685 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
4.0
Jun 5, 2012
Recommend
CEO approval
Business Outlook

Pros

~ Very flexible work arrangement for non-customer facing positions and work at home for some of the customer facing positions ~ Excellent PTO ~ Benefits (On Site Child Care, Credit Union, Nurses Office, Fitness Center, Free Weight Watchers, HSA Medical Plans, Dental, Eye Care, Legal Plans, 401K, Bonuses based on performance, etc.) ~ State of the art customer service ~ Training for all new releases ~ Innovative releases ~ Now moving in the digital environment

Cons

~ Salary not commensurate with like companies ~ More of a who you know versus what you know environment for promotion / project assignments ~ Aging technology for non-customer facing roles ~ Less people to do the same job due to reductions in force ~ Outsourcing overseas ~ Constant changes to the direction in the company ~ Annual reviews seem to be based on who is favored on teams (those who were given choice projects)

3.0
Jun 4, 2012

Horrific!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work-life balance. Nice cafeteria. Not many nice things to say.

Cons

Management in the FXIP Division is absolutely clueless. The Company cannot compete with small "mom and pop" shops. They have hired some guy in Omaha to run the NY sales team??? Moral is at an all-time low and everybody is looking to leave. An entire division has resigned within 2 months and everybody would leave for less money if given the opportunity.

Viewing 17941 - 17943 of 18,685 Reviews

Glassdoor has 22,048 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.