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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,669 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      80% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,669 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      19K reviews
      2.0
      Aug 10, 2011

      Siloed & stuck in internal beuracracy

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Service to customers is promoted by Sr. Leaders. Great brand marketing.

      Cons

      Autocratic and too many layers. Top down change management...Very focused on titles and classification of employees vs. getting the job done.

      3.0
      Aug 9, 2011

      Still an old Wall Street company at the end of the day...

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work-life balance, generally very nice people with strong focus on customer service, very much concerned about the safety and security of its customers.

      Cons

      Since Amex values safety and security so much, it is extremely slow to change and adopt new technologies. This has been particularly true since Amex became an FDIC-regulated bank. There has been an interesting influx of new talent, new cultures and a Silicon Valley-type subculture with the new digital initiatives. It will be interesting to see whether that subculture influences the rest of Amex or if eventually gets shutdown.

      3.0
      Aug 9, 2011

      I found it to be a bit misleading when not told about keeping your job upon contingency, but good pay.

      Collections customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay. Loved the people I met. In a good location. I feel Ken Chenault is a good CEO for the company.

      Cons

      It was misleading to not be told during the interviewing process that being hired was upon contingnecy during training. You aren't really hired. That information could have helped me make a better decision beteween the 3 jobs that were offered to me to provide for my family of 6. My class didn't find out until we started signing paperwork to actually go on the training floor. A very stressful environment to be in for 2 months. No longer there after training.

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      Glassdoor has 22,029 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.