American Express reviews

4.1

82% would recommend to a friend

(18,656 total reviews)
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Stephen J Squeri

89% approve of CEO

80% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,656 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
5.0
Apr 19, 2014

15 years in the International card business

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Incredible blue chip company that historically has always made the changes necessary to reinvent itself while consistently maintaining and promoting its core values. Strong levels of integrity throughout the organization. Fairly transparent internal job market, with opportunities to move across countries, functions and lines of business. Great developer of talent, driven by lean staffing levels, which increases exposure and accountability. Genuinely nice people. Warm and fuzzy culture. Very easy to build a long-term career there, and many people historically have.

Cons

Highly consensual approach tends to slow action and decision-making. Building strong internal networks critical to getting things done. Difficult to take risks without executive sponsorship. Performance management process overly time-consuming/bureaucratic and not as meritocratic as it pretends to be. Executive sponsorship critical for a advancement to senior levels. Moving to a GE-style approach to talent management.

4.0
Apr 18, 2014
Recommend
CEO approval
Business Outlook

Pros

The Senior management is easily accessible People are easy to talk to and deal with You can create a path for yourself leading to top management Plenty of activities and competitions going on improving employee engagement and morale

Cons

Some people are tough to work with but common ground can be found with some effort Overwork might be an issue with some managers but most of them will take regular working hours Salary is a bit low compared to industry average

5.0
Apr 17, 2014
Recommend
CEO approval
Business Outlook

Pros

Career development focus, great place to grow a career as a woman given support system and ability to grow a career in multiple roles and lines of business. Switching jobs internally every two years is a norm

Cons

Shifting priorities, bureaucracy of investments and politics

Viewing 18247 - 18249 of 18,656 Reviews

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