American Express reviews

4.1

82% would recommend to a friend

(18,653 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,653 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Oct 28, 2013

Poor Service from American Express Switzerland

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Reward points and in the past whilst service has been fairly good now I have a major issue with the lack of communication.

Cons

Extremely poor customer service is currently being exhibited by Swiss staff who FAIL to follow up on promised communication and solutions.

Viewing 18274 - 18276 of 18,653 Reviews

Glassdoor has 22,012 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.