American Express reviews

4.1

82% would recommend to a friend

(18,640 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,640 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Jun 9, 2012
Recommend
CEO approval
Business Outlook

Pros

Comfortable work environment. Flexibility in terms of work life balance is heavily promoted although it depends on your manager. Structured performance review process. A lot of internal job postings happen on a lateral level. Comparatively few promotions. lot of opportunities for employees to upgrade their skills even at an interdepartmental level. Employees are hardworking and determined achievers

Cons

Salary structure is on the lower side compared to other companies of the same level. Technology is outdated compared to industry standards but the level of service and performance expected is extremely high. Most compensation related issues are brushed under the carpet by the HR and management Vast gap in the treatment of Operations and support functions. Company Loyalty is not considered as a trait as HR prefers hiring new inexperienced candidates from external sources at higher packages than promoting internal candidates due to which there is high attrition rate of experienced and potentially loyal employees. Office politics is not discouraged and inter departmental politics is high.

4.0
Jun 6, 2012
Recommend
CEO approval
Business Outlook

Pros

1. Great brand name 2. Good salary structure for core operations job 3. Excellent facilities for all staff 4. Work culture is easy and depending on your leader support, growth inside company can be good 5. Ombudsperson listen to all complaints and support is good

Cons

1. Loyalty for company is not valued any more 2. Salary structure for support function is not at par with operations and difference is big 3. Office politics is not discouraged

Viewing 18415 - 18417 of 18,640 Reviews

Glassdoor has 21,998 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.