American Express reviews

4.1

82% would recommend to a friend

(18,639 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,639 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Mar 19, 2024
Recommend
CEO approval
Business Outlook

Pros

I liked most of the people that I worked for and with. They were all very easy to work. I learned a lot from people I worked with and from the positions that I had. There are a lot of great people at the company. Pay and benefits are pretty good. They aren't the best, but they are good.

Cons

In my last 2-3 years at the company, I felt the culture was changing for the worse. I can't point a finger on when it happened, but there were changes in the organization that took place. While I enjoyed the people that I worked with, the last team that I worked on never felt like a good fit for me. I'm not sure why during the last reorg moved me onto this team, but it clearly was not a good fit. Not surprising to me, I was laid off. I was both surprised and not surprised by this. I'm not upset about being laid off, actually my health has improved since I left the company, I'm more upset by how it was done. I don't believe my leader knew it was happening and the person responsible for the layoff didn't look at the camera while they were doing. It felt that much of the autonomy that leaders at the Director level had was taken away and being consolidated in the VP level. My last performance rating was determined before I spoke with my leader about my year end. In addition, it's very difficult to get a new role in the organization unless you know someone. It's impossible to get added responsibilities as well. If your role starts to get unchallenging for you, you either need to find an entirely new role in the company or leave the company.

1.0
Dec 12, 2023

It’s a hard no

Recommend
CEO approval
Business Outlook

Pros

Travel benefits/ hotel stays discounts

Cons

Overworked no work life balance never approved time off and random changed schedules and made it mandatory to bid. Horrible management no support

Viewing 205 - 207 of 18,639 Reviews

Glassdoor has 21,997 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.