American Express reviews

Pay is too low, particularly considering how much money the travel dept brings in for the company. Payroll (which is done via a 3rd party) has screwed up my check MULTIPLE times to the tune of hundreds of dollars & since you only get paid the 15th & last day of the month, it is a killer waiting for them to get it sorted & it doesn't seem like anyone really cares enough to get it done quickly or overnight you a check. They don't let the travel dept participate in their Work From Anywhere program which is ridiculous if you want ppl to broaden their travel/geographical knowledge. Higher ups in the dept are out of touch with the stress/work level of the TCs & don't make changes that are actually improvements. The systems are buggy & nearly unusable a lot of the time. Virtual workers aren't treated as well as the in office workers. There's currently a hiring freeze on so we couldn't move to another position even if we wanted to

Metrics just made up and lowered at will, lack of support and training, absolutely could not believe this was Amex. Was never told you would be servicing flights and hotel, exchanging flights and the amount of money you will lose if you make a mistake and you have not even been trained correctly or at length