American Express reviews

4.1

82% would recommend to a friend

(18,647 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,647 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Mar 10, 2009
Recommend
CEO approval
Business Outlook

Pros

Stable, and relative freedom if you stay away from management.

Cons

Dilbert principle is rife, blame intensive company, fear of failure at the cornerstone of making people work harder, anybody who works smarter is cornered off by an intrinsic inner network of bureaucrats who have no real power other than to target defensive attacks on their ivory towers. Consumes good people for the benefit of middle/upper management. Upper management have very little concrete delivered results by their own efforts, as the rely on good people they push around or get rid off over time. The company in general after 20 years is destabilising under the forces of new technology and leaders who are out of touch. The best approach of fixing it is to hire new graduates who haven't been burn't by the company.

1.0
Dec 6, 2008
Recommend
CEO approval
Business Outlook

Pros

Amount of time off given to employees is above the industry standard - just know that you pay for it with a lower overall compensation package.

Cons

Senior management is out of touch with the needs of the customer as well as the needs of employees. Decision making and innovation are slow due to a culture which prevents employees from being empowered to make decisions with out excessive alignment and do their jobs.

5.0
Aug 31, 2008
Recommend
CEO approval
Business Outlook

Pros

The understanding by leadership about the importance of a work-life balance. The pay is good, the benefits are relatively good, the ability to move around within the company is true value in working for AMEX.

Cons

The constant desire for them to outsource, outtask, and offshore every piece of IT, alienating their professional employees, while treating zero skill customer support representatives as protected people.

Viewing 280 - 282 of 18,647 Reviews

Glassdoor has 22,005 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.