American Express reviews

Pay has not kept pace with industry. Far too many roles being offshored to India. Company growth at the sacrifice of colleague satisfaction. Everyone is way overworked and no longer treated well by senior B50+ leadership.

Leadership at the director and VP levels is heavily influenced by office politics, where advancement often hinges more on relationships than merit. One VP, in particular, wields outsized influence—I’ve personally heard her speak negatively about colleagues, and it’s widely believed that crossing her can jeopardize your career. Her conduct has fostered a culture of favoritism and distrust, undermining professionalism across her teams. The message is clear: to advance, you align with her. I’m fortunate not to report directly to her—but everyone knows exactly who I mean.