Is American Family Insurance a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at American Family Insurance have rated their employer with 3.2 out of 5 stars in 28 Glassdoor reviews. This is a lower than average score with the overall rating of American Family Insurance employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at American Family Insurance now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at American Family Insurance .

Does American Family Insurance pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at American Family Insurance with 4.0 out of 5 stars based on 28 anonymously submitted employee reviews. This is 10.5% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at American Family Insurance.

What are the top reviewed jobs at American Family Insurance?

Claims Adjuster (121) , Customer Service Representative (108) , Insurance Agent (73) , Casualty Claims Adjuster (41) , Sales Representative (40) , Sales Specialist (38) , Agent (30) , Customer Service Representative (CSR) (28) , Claims Representative (26) , Manager (25) , Claims (23) , Agent Assistant (21) , Sales (21) , Software Engineer (20) , Intern (19)

What are the pros of working at American Family Insurance according to real employee reviews?

"Great benefits and very flexible." ((in 350 reviews)); "Company vehicle and good pay" ((in 169 reviews)); "Great people and good" ((in 141 reviews)); "The company works hard to make sure employees feel valued and have a good work/life balance." ((in 97 reviews)); "Great culture and the organization is very involved in the community" ((in 80 reviews))

What are the cons of working at American Family Insurance according to real employee reviews?

"A lot of favortism shown and is part of the reasons why there is a poor management team." ((in 129 reviews)); "Senior leadership keeps chipping away at the things that made this job GREAT when I started." ((in 71 reviews)); "Bad managers that say they care but don’t really" ((in 66 reviews)); "No training regimens for new hires at all they do not give their employees the tools to succeed." ((in 54 reviews)); "Poor communication" ((in 17 reviews))

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American Family Insurance

American Family Insurance Customer Service Representative CSR reviews

3.2

16% would recommend to a friend

(28 total reviews)

Bill Westrate

91% approve of CEO

54% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.8

Culture & values

3.1

Senior management

2.7

Work/Life balance

2.5

Career opportunities

Customer Service Representative (CSR) employees have rated American Family Insurance with 3.2 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. American Family Insurance is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

28 reviews

2.0

Jun 24, 2026

Good pay and benefits, but metrics can be tough

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

good benefits good pay paid for your license

Cons

full of metrics that can be hard to attain.

4.0

Apr 14, 2026

Great benefits and culture, but limited advancement opportunities

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great benefits, great culture, decent pay

Cons

Not a lot of room for advancement in my office

2.0

Apr 2, 2026

started out good, now just a mess

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

pay and benefits, some managers are kind

Cons

to many changes with rebranding, very demanding, no work life balance, no organization, constant schedule changes, hard to get PTO approved. just too much going on without clear direction

Viewing 1 - 3 of 28 Reviews

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American Family Insurance reviews FAQs

American Family Insurance reviews American Family Insurance Customer Service Representative (CSR) reviews

American Family Insurance

American Family Insurance Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good pay and benefits, but metrics can be tough

Great benefits and culture, but limited advancement opportunities

started out good, now just a mess

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American Family Insurance reviews FAQs

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