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      American Income Life

      Part of Globe Life

      Engaged Employer

      American Income Life Customer Service Representative CSR reviews

      2.8

      62% would recommend to a friend

      (5 total reviews)
      avatar

      Steven K. Greer

      100% approve of CEO

      38% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      2.9

      Culture & values

      2.8

      Compensation and benefits

      2.8

      Career opportunities

      2.6

      Work/Life balance

      2.6

      Senior management

      Ratings by demographic groups

      Reviews by job title

      5 reviews
      1.0
      Apr 19, 2023

      Not worth your time

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only pro is that it was a remote position.

      Cons

      Management only cares about your average handle time. They don’t care about quality at all. Back to back phone calls that consist mostly of elderly people who have been taken advantage of by agents.

      avatar
      American Income Life Response
      3y
      Thank you for your feedback. We're sorry your time with AIL didn't meet your expectations or ours. We invite you to send us an email to AILfeedback@ailife.com with more department and supervisor details so that we can look further into your experience and take the necessary steps to correct this situation and make our team members' path to success more productive.
      Viewing 4 - 5 of 5 Reviews
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