The Director has hired some inexperienced people and unqualified people as supervisors. Management of the PVS dept is on a power trip and believes the reps that are on the frontline taking calls are beneth them. Management has been known to say that the reps on the phone do not have the same mind set as them. The Director has also said she doesn't care about anything except for upper management getting his or her bonuses.
Supervisors- the newest training supervisor is the most inexperienced and unqualified ones. He only cares about making himself look good at the expense of his team. He is always worried about what everybody else is doing instead of focusing on what he should be doing. Projects are put off or assigned at the last minute to others, then he takes credit. Many people have complained about this supervisor and still nothing has been done.
Systems- The systems at ASH are from 1975 and need to be updated. The company needs a dept who watches the queques and runs reports, instead of putting it off on the supervisors who already have some many responsibilites.
Pay- ASH pays their reps and supervisors alot less than other call centers and expects so much more work.
Benefits-The benefit fees continue to go up every year and the increase is put on the employee.
Inconsistencies-
Nobody is on the same page on anything, there are way too many inconsistencies, and this is not important to management because it gets worse everyday. The inconsistencies are a disservice to the reps taking the calls, providers offices, and members calling in. There is a reason employees are jumping ship, they are looking for better management, respect, and an environment that does not feel like a high school popularity contest.
