Does American Water pay their employees well?

According to anonymously submitted Glassdoor reviews, American Water employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Water. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at American Water?

64% of American Water employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Water 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at American Water?

Customer Service Representative (20) , Operations (10) , Operations Specialist (9) , Operator (9) , Plant Operator (8) , Manager (7) , Supervisor (7) , Utility Worker (7) , Analyst (6) , Director (6) , Engineer (6) , Project Manager (6) , Customer Service Representative (CSR) (5) , Technologist (5) , Accounts Payable Specialist (4)

What are the pros of working at American Water according to real employee reviews?

"Benefits are great and affordable." ((in 120 reviews)); "good pay and free money." ((in 44 reviews)); "The people I work with are great and the work we do is rewarding." ((in 36 reviews)); "salary seem competitive" ((in 25 reviews)); "American Water has great employees" ((in 11 reviews))

What are the cons of working at American Water according to real employee reviews?

"Poor management and the mandatory overtime." ((in 40 reviews)); "No work life balance and very unorganized" ((in 20 reviews)); "Most low level managers have no idea how to manage people." ((in 17 reviews)); "It's hard to believe anything upper management says because it always seems so fake and forced." ((in 14 reviews)); "Director level promotions and job changes including layoffs and terminations happen often." ((in 10 reviews))

What are employees saying about American Water layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Water layoffs and their outlook for job security at American Water in 2026.

What are the top reviewed American Water locations?

Camden , Cherry Hill , Voorhees , Alton , Saint Louis , Pensacola , Belleville , Mount Laurel , Pittsburgh , Indianapolis , Mechanicsburg , Sacramento , Naperville , Philadelphia , Scranton , Lexington-Fayette , Greenwood , Hershey , Woodcrest , Newark , Champaign , Chicago , Peoria , Merrick , New York , Charleston , Monterey , Davenport , Norristown , Bridgewater

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American Water

American Water reviews

3.6

64% would recommend to a friend

(617 total reviews)

John Griffith

65% approve of CEO

58% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Work/Life balance

3.3

Career opportunities

2.8

Senior management

American Water has an employee rating of 3.6 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Water employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

617 reviews

4.0

Mar 19, 2021

Good place to work

Internal communications manager

Recommend

CEO approval

Business Outlook

Pros

Great people with a positive evolving company perspective on work-life balance, inclusion and training and development. Steady employment despite economic uncertainties.

Cons

Some areas of the business do not offer opportunities for career advancement.

5.0

Mar 18, 2021

Great place to work if you're not lazy. Lots of growth opportunity

Construction inspector

Recommend

CEO approval

Business Outlook

Pros

Great benefits, great people, high core values, good management style.

Cons

I cannot think of any Cons

5.0

Mar 11, 2021

Great Environment

Senior accountant

Recommend

CEO approval

Business Outlook

Pros

positive team environment with great benefits

Cons

very competitive to advance to other departments

Viewing 478 - 480 of 617 Reviews

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Jobs at American Water

Wastewater Operator / Operator in Training

Relief Water Operator

Laboratory Technician

Associate, Accountant

Distribution System Serviceperson