Does American Water pay their employees well?

According to anonymously submitted Glassdoor reviews, American Water employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Water. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at American Water?

64% of American Water employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Water 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at American Water?

Customer Service Representative (20) , Operations (10) , Operations Specialist (9) , Operator (9) , Plant Operator (8) , Manager (7) , Supervisor (7) , Utility Worker (7) , Analyst (6) , Director (6) , Engineer (6) , Project Manager (6) , Customer Service Representative (CSR) (5) , Technologist (5) , Accounts Payable Specialist (4)

What are the pros of working at American Water according to real employee reviews?

"Benefits are great and affordable." ((in 113 reviews)); "good pay and free money." ((in 57 reviews)); "The people I work with are great and the work we do is rewarding." ((in 30 reviews)); "salary seem competitive" ((in 22 reviews)); "Good Work/life balance" ((in 20 reviews))

What are the cons of working at American Water according to real employee reviews?

"Poor management and the mandatory overtime." ((in 42 reviews)); "Most low level managers have no idea how to manage people." ((in 16 reviews)); "I’m disgusted HR has not done anything but assist Rhada with making the culture toxic." ((in 16 reviews)); "It's hard to believe anything upper management says because it always seems so fake and forced." ((in 15 reviews)); "no training, advancement, old boy network, union" ((in 12 reviews))

What are employees saying about American Water layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Water layoffs and their outlook for job security at American Water in 2026.

What are the top reviewed American Water locations?

Camden , Cherry Hill , Voorhees , Alton , Saint Louis , Pensacola , Belleville , Mount Laurel , Pittsburgh , Indianapolis , Mechanicsburg , Sacramento , Naperville , Philadelphia , Scranton , Lexington-Fayette , Greenwood , Hershey , Woodcrest , Newark , Champaign , Chicago , Peoria , Merrick , New York , Charleston , Monterey , Davenport , Norristown , Bridgewater

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American Water

American Water reviews

3.6

64% would recommend to a friend

(617 total reviews)

John Griffith

65% approve of CEO

58% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Work/Life balance

3.3

Career opportunities

2.8

Senior management

American Water has an employee rating of 3.6 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Water employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

617 reviews

2.0

Jul 27, 2015

CSRs are made to feel like trash

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

very competitive benefits, great co-workers

Cons

no work.life balance, gross amounts of mandated OT, little regard given to excelling at your goals. Managers with no people skills and no transparency.

2.0

Jul 25, 2015

Once a great company to work for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people (non-management) make it worthwhile to work at American Water - energetic, supportive, and innovative. The dedication to providing clean, safe water to the customers is clear in everything they do and they take great pride in serving the community.

Cons

Executive and middle management is increasingly unaware or uninterested in the employees who make the business possible, preferring to shift their focus toward leadership and profit. They are constantly changing the organizational structure to fit flavor-of-the-month business models and are oblivious to the instability and dissatisfaction this causes with what was once a workforce with an average tenure of 17 years. That average has declined rapidly over the last few years which illustrates the trajectory of this company quite clearly.

5.0

Jul 15, 2015

maintenance mech

General maintenance worker

Recommend

CEO approval

Business Outlook

Pros

good place to work sometimes

Cons

bad locationbad city bad employees

Viewing 511 - 513 of 617 Reviews

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Jobs at American Water

Laboratory Admin Services Specialist

Lead, Health & Safety Program Manager

Sr. Operations Support Administrator

Senior Coordinator, Business Development

Lead, Project Delivery Engineer

Peoria, IL

View job