Does American Water pay their employees well?

According to anonymously submitted Glassdoor reviews, American Water employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Water. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at American Water?

64% of American Water employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Water 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at American Water?

Customer Service Representative (20) , Operations (10) , Operations Specialist (9) , Operator (9) , Plant Operator (8) , Manager (7) , Supervisor (7) , Utility Worker (7) , Analyst (6) , Director (6) , Engineer (6) , Project Manager (6) , Customer Service Representative (CSR) (5) , Technologist (5) , Accounts Payable Specialist (4)

What are the pros of working at American Water according to real employee reviews?

"Benefits for exempt employees are good because there are a lot of exempt union workers." ((in 113 reviews)); "good pay and free money." ((in 57 reviews)); "The people I work with are great and the work we do is rewarding." ((in 33 reviews)); "salary seem competitive" ((in 23 reviews)); "Good Work/life balance" ((in 20 reviews))

What are the cons of working at American Water according to real employee reviews?

"Poor management and the mandatory overtime." ((in 43 reviews)); "Most low level managers have no idea how to manage people." ((in 17 reviews)); "It's hard to believe anything upper management says because it always seems so fake and forced." ((in 15 reviews)); "no training, advancement, old boy network, union" ((in 11 reviews)); "Management actively partakes in favoritism" ((in 10 reviews))

What are employees saying about American Water layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Water layoffs and their outlook for job security at American Water in 2026.

What are the top reviewed American Water locations?

Camden , Cherry Hill , Voorhees , Alton , Saint Louis , Pensacola , Belleville , Mount Laurel , Pittsburgh , Indianapolis , Mechanicsburg , Sacramento , Naperville , Philadelphia , Scranton , Lexington-Fayette , Greenwood , Hershey , Woodcrest , Newark , Champaign , Chicago , Peoria , Merrick , New York , Charleston , Monterey , Davenport , Norristown , Bridgewater

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American Water

American Water reviews

3.6

64% would recommend to a friend

(617 total reviews)

John Griffith

65% approve of CEO

58% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Work/Life balance

3.3

Career opportunities

2.8

Senior management

American Water has an employee rating of 3.6 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Water employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

617 reviews

3.0

Apr 4, 2013

ITS Employee

Its employee

Recommend

CEO approval

Business Outlook

Pros

Good Benefits, pay, nice work from home days

Cons

Lack of communication, people are promoted to management or leadership position who have NO people skills. No clear direction on projects or requests.

5.0

Jan 4, 2017

For the most part I liked the job, but not management

Operations

Recommend

CEO approval

Business Outlook

Pros

Great advancement opportunities. Education repayment plans. good pension, good training. Great opportunities with working in other DC's job shadowing potential roles that you may be interested in. Great Mentoring programs.

Cons

The management at the job wasn't really appealing. Everyone seemed to be out for themselves it wasn't really a team orientated job. A typical day at work we had a meeting at the beginning of the schedule. We went and got our equipment and we began to work .

2.0

Apr 10, 2011

Good until the very end where things turned very ugly.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Dependable industry, good benefits, wonderful upper level management, decent salary, truly care about the industry, tuition assistance program available.

Cons

Incompetent human resources department, horrible human resources department, bullies work and run the human resources department, harassment by human resources department.

Viewing 586 - 588 of 617 Reviews

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Jobs at American Water

Operator in Training - Wastewater

Wastewater Operator / Operator in Training