American Water reviews

Many programs are instituted before proper beta testing is completed and the effects on the lower workforce is taken into account. While there is talk about adopting best practices within the company, there is often more homogenization of processes without seeing if a new procedure truly can benefit the company more. When there is a structural reorganization that requires sizable layoffs, often too many jobs are cut and the remaining employees are expected to pick up the slack until the company rightsizes again.

Sad environment since so many reorganizations. When I first came to the company, the customer's needs were a priority and a part of every conversation. Now, you hardly ever hear about feedback from customers. Problems were discussed openly. Now, the only topic allowed for discussion is operating efficiently. This approach doesn't balance other important factors of a good work environment such as safety, employee-supervisor relationships, sustainability and growth and career paths for employees. There is no structured plan for training people and opportunities for women seem limited.