American Water reviews

3.6

64% would recommend to a friend

(617 total reviews)

John Griffith

65% approve of CEO

58% positive business outlook

American Water has an employee rating of 3.6 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Water employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

617 reviews
2.0
Aug 17, 2023

Broken Company

Recommend
CEO approval
Business Outlook

Pros

Pay is competitive. Great benefits Satisfactory Work/Life Balance

Cons

-It’s a great place to work…….unless you’re a white heterosexual Christian male above 40. -The company fails to or refuses to recognize good talent and institutional knowledge and would rather promote or hire people based on their racial or gender identity. -The company has a major issue with integrity, ethics, and values. Day in and day out, they will push “doing the right thing” and diversity and inclusivity, but at the end of the day they’ll do or have done things such as: ——Hire or promote or refuse to hire or promote someone based on their race or gender identity. ——Promote racism and divisenessb under the euphemism “Inclusion, Diversity, and Equity” IDE training often relies upon using disgusting and bigoted terms like “privilege.” ——During a large scale reorganization five years ago, 50-60 people were let go. 95% of those people were white, 90% of them were male, and 85% of them were over 40. They were replaced by Indian graduate students on H1B visas on the primary basis of their race and age. ——Continuing on the last touchpoint, the Indian executive in charge of that effort utilized the services of two Indian staffing agencies in which he had a direct stake (conflict of interest), and who blatantly abused the H1B visa program, both of which the company “looked the other way” on. ——The company did nothing to correct or stop abusive and/or racist behavior of many of these H1B workers. One notable management level female employee of Indian descent stating out loud that “old white people don’t do what you tell them to do.” ——Lying to Regulated state-level leadership about ratepayer funds diverted from things such as main replacements, and using those funds to finance expensive junkets, pool tables, ping-pong tables, video game consoles, espresso machines, fancy catered lunches, and most notably, a metering app which cost $6 million and ended up being useless. -The company claims that we have to “look for savings,” while it pads its executive boards with 1-2 deputies per executive and funds low-level bigotry and racism under the guise of “Diversity & Inclusion.” -The corporate headquarters is a toxic environment. -The company chose to build in Camden for tax breaks, with one of the promises made to the city being to hire a certain number of city residents. The corporate headquarters has been open for 5 years and there are few to no Camden residents, especially minorities, working in STEM-related professions with the company. They’re all working in support roles, such as janitorial, security, and food service……but hey; let’s go take pictures in front of a Camden school while holding up an American Water sign to say “Look what a good neighbor we are!”

2.0
Aug 15, 2023

Look elsewhere

Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits depending on your job - but definitely do your market research. Benefits (depending on role) include hybrid work, sick time, holidays, generous 401k contribution and match and discounted employee stock purchase plan.

Cons

Inefficient across the board as far as meeting culture and inability to make progress or uniform changes. They operate across the country and you can ask leaders or employees about the same rules or expectations and get a bunch of different answers depending on location. Money is going down the drain every second while extremely high paid individuals spin their wheels in meetings or sit silently contributing nothing. There are a lot of people just biding their time collecting a paycheck and very low engagement. Not diverse by any measure (this is public info on their website) and certainly behind the times as far as company culture. There are a lot of issues with racism and sexism across the organization. There also wasn't much appreciation for innovation or teamwork. I also felt consistent ethical challenges with their business of private water. It is surprising that private water is even allowed given the precious and dwindling nature of fresh water supply and the increasingly critical nature of access due to climate change.

5.0
Jul 28, 2023

Great

Recommend
CEO approval
Business Outlook

Pros

Pay, benefits, and tuition reimbursement.

Cons

I have no cons to list.

Viewing 109 - 111 of 617 Reviews

Glassdoor has 675 American Water reviews submitted anonymously by American Water employees. Read employee reviews and ratings on Glassdoor to decide if American Water is right for you.