American Water reviews

3.7

64% would recommend to a friend

(617 total reviews)

John Griffith

65% approve of CEO

58% positive business outlook

American Water has an employee rating of 3.7 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Water employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

617 reviews
1.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Company stock plan, 401k are decent

Cons

Toxic culture of constant harassment of employees through HR investigations brought on by a group of employees in Camden NJ whose entire job is to micromanage your every day tasks. Review how much time you spend on the toilet, what you do on your paid company lunch times. Unfair treatment between company employees and union. They’ll fire a union employee for hearsay, no proof of any wrongdoing, but won’t investigate a company employee who got arrested for shoplifting. They change the rules daily and have no respect for union employees, and you’ll notice it during negotiations. I brought up a safety concern to a foreman one time and I was basically dismissed and told to do my job anyways. The building I worked at was literally named after a man who lost his life on the job so they definitely haven’t learned anything.

5.0
Dec 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Great coworkers, amazing insurance, decent pay

Cons

It can sometimes be smelly

Viewing 10 - 12 of 617 Reviews

Glassdoor has 675 American Water reviews submitted anonymously by American Water employees. Read employee reviews and ratings on Glassdoor to decide if American Water is right for you.