American Water reviews

3.6

64% would recommend to a friend

(617 total reviews)

John Griffith

65% approve of CEO

58% positive business outlook

American Water has an employee rating of 3.6 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Water employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

617 reviews
1.0
May 8, 2023
Recommend
CEO approval
Business Outlook

Pros

Great Pay and Great work Schedule.

Cons

-High Freelance turnover -7am meetings -New Tasks Everyday/No day is the same -Job description completely different than job duties -Verbal Training/ Nothing was written down or documented for references. “Just do what I say” management - Access to programs and software needed to perform job duties took weeks to receive - This location is NOT INCLUSIVE OR DIVERSE although the company is big on diversity. -“That’s just who they are” TOXIC co-workers -Will terminate employment without notice or warning if they don’t like something -Throws customer concerns on the customer service hotline who doesn’t do a great job of assisting customers(look up the reviews). There’s people who have been here for 10-30yrs but you will quickly see who they allow to last(at this location).

3.0
Apr 15, 2023
Recommend
CEO approval
Business Outlook

Pros

Good people, close to home

Cons

Some managers were great, others weren't

5.0
Apr 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Everything is awesome, great place to work!

Cons

No cons what so ever!

Viewing 121 - 123 of 617 Reviews

Glassdoor has 675 American Water reviews submitted anonymously by American Water employees. Read employee reviews and ratings on Glassdoor to decide if American Water is right for you.