American Water reviews

3.7

64% would recommend to a friend

(617 total reviews)

John Griffith

65% approve of CEO

58% positive business outlook

American Water has an employee rating of 3.7 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Water employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

617 reviews
3.0
Oct 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Almost all necessary equipment provided Wonderful collection of coworkers Unionized Labor Force

Cons

Management was unprofessional Often supplies necessary for work, such as water meters, were unavailable The union was quick to take dues but only acted in the interest of a select few so don't put yourself in a position where you need the union to back you because they'll wait 3 months and withdraw a grievance, claiming they have no evidence of violations without actually performing any fact finding. Company doesn't employ a diverse workforce proportional to the population it serves. Management actively partakes in favoritism Management does not always provide the workers with information needed for certification

5.0
Oct 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Benefits package is extremely good

Cons

Sometimes long hours and expectations

Viewing 16 - 18 of 617 Reviews

Glassdoor has 675 American Water reviews submitted anonymously by American Water employees. Read employee reviews and ratings on Glassdoor to decide if American Water is right for you.